How do I make a return?

We accept returns at any time within 30 days of receipt for any reason, provided that the returned item(s) are in the same condition as delivered, with the exception of personalized items. Please note, we are unable to process an exchange. 

If you ordered from the USA, Canada, and Mexico website, please email us and we are happy to help you initiate a return. 

We only offer free returns for orders shipped within the US. 

*Please note*- We can only provide one free return label per order.

To help us quickly process your return, please follow our returns instructions:

• Return all original packaging;
• Do not remove any hang tags or sewn tags. Any returned items without sewn tags will not be eligible for a refund;
• Use the original mailing bag/box to return the item(s) and securely seal to keep the item(s) safe;
• Always obtain and keep the tracking information from your post office or chosen carrier for your return in case of any non-delivery.
• Merchandise items (Stickers, pin badges and key-rings) must be unused and returned in their original packaging or will not be eligible for a refund. 

Please note that we cannot accept returns for personalized items unless they are faulty. We kindly ask you double-check all information on your personalization preferences before checking out, as we cannot provide refunds or accept returns if incorrect information has been provided. Please also note, we do not refund gift wrapping charges if your gift is unwanted or if you have changed your mind. If your gift is damaged or faulty, we will gladly refund any gift-wrapping charge.

Can I exchange an item from my order?

We are unable to offer exchanges but we will happily offer a refund for any returned item(s). Refunds are issued to the original payment method, so please keep this in mind when returning a gifted.

Damaged and Faulty items

If you order arrives damaged or incorrect, please contact us immediately.

Quality is very important to us, so we will ask you some questions about the affected item and, in almost all cases, ask you to return it to us. If you are entitled to a refund because something is wrong with your product, we will reimburse to you fully for the affected item and its delivery charges. Any refund due to you will be made to your original payment method within 14 days after the date that we receive the relevant product back from you and once we have examined it to determine the nature of the problem. If we do not receive the product, we may be unable to process your return and refund.

Digitally altered images

We take pride in the quality of every creation. To protect this, we keep an eye out for misuse – including altered or artificial images submitted with return requests.

We do not refund return claims that use digitally altered or fabricated images.

Return of products not purchased

Is only able to process returns for items purchased. 

​ Every returned item is carefully checked to help us understand why it hasn’t met our high quality standards. If we identify that a returned item is not a genuine product, we won’t be able to offer a refund and, for safety and compliance reasons, the item will not be returned back to the customer.

How do I make a return?

We accept returns at any time within 30 days of receipt for any reason, provided that the returned item(s) are in the same condition as delivered, with the exception of personalized items. Please note, we are unable to process an exchange. 

If you ordered from the USA, Canada, and Mexico website, please email us and we are happy to help you initiate a return. 

We only offer free returns for orders shipped within the US. 

*Please note*- We can only provide one free return label per order.

To help us quickly process your return, please follow our returns instructions:

• Return all original packaging;
• Do not remove any hang tags or sewn tags. Any returned items without sewn tags will not be eligible for a refund;
• Use the original mailing bag/box to return the item(s) and securely seal to keep the item(s) safe;
• Always obtain and keep the tracking information from your post office or chosen carrier for your return in case of any non-delivery.
• Merchandise items (Stickers, pin badges and key-rings) must be unused and returned in their original packaging or will not be eligible for a refund. 

Please note that we cannot accept returns for personalized items unless they are faulty. We kindly ask you double-check all information on your personalization preferences before checking out, as we cannot provide refunds or accept returns if incorrect information has been provided. Please also note, we do not refund gift wrapping charges if your gift is unwanted or if you have changed your mind. If your gift is damaged or faulty, we will gladly refund any gift-wrapping charge.

Can I exchange an item from my order?

We are unable to offer exchanges but we will happily offer a refund for any returned item(s). Refunds are issued to the original payment method, so please keep this in mind when returning a gifted.

Damaged and Faulty items

If you order arrives damaged or incorrect, please contact us immediately.

Quality is very important to us, so we will ask you some questions about the affected item and, in almost all cases, ask you to return it to us. If you are entitled to a refund because something is wrong with your product, we will reimburse to you fully for the affected item and its delivery charges. Any refund due to you will be made to your original payment method within 14 days after the date that we receive the relevant product back from you and once we have examined it to determine the nature of the problem. If we do not receive the product, we may be unable to process your return and refund.

Digitally altered images

We take pride in the quality of every creation. To protect this, we keep an eye out for misuse – including altered or artificial images submitted with return requests.

We do not refund return claims that use digitally altered or fabricated images.

Return of products not purchased

Is only able to process returns for items purchased. 

​ Every returned item is carefully checked to help us understand why it hasn’t met our high quality standards. If we identify that a returned item is not a genuine product, we won’t be able to offer a refund and, for safety and compliance reasons, the item will not be returned back to the customer.